What does "crew resource management" primarily focus on?

Crew Resource Management (CRM) primarily focuses on the effective use of all available resources to promote safety and efficiency within the aviation environment. This involves utilizing the skills and expertise of each crew member, including pilots and flight attendants, to enhance teamwork and communication, which are essential for ensuring a safe and efficient operation. CRM emphasizes the importance of understanding human factors, decision-making, and situational awareness, allowing crew members to collaborate and respond to in-flight situations effectively.

By promoting a culture of open communication and mutual respect, CRM helps to minimize errors and improve the overall safety of the flight. This approach is not solely about managing technological tools or customer service skills but rather about leveraging the human element in conjunction with technology and procedures to create a cohesive and capable team environment. It recognizes that the crew's collaborative efforts are critical in navigating complex and dynamic in-flight situations, thereby ensuring a safe and pleasant experience for passengers.