What is one of the initial steps a flight attendant should take when a passenger appears distressed?

Engaging and listening to the passenger's concerns is a crucial initial step when addressing a distressed passenger. This approach fosters a sense of care and support, allowing the flight attendant to understand the source of the distress. By actively listening, the flight attendant can gather essential information that may be needed to alleviate the passenger's anxiety or resolve the issue. This not only helps in de-escalating the situation but also makes the passenger feel valued and acknowledged, which can significantly impact their overall experience.

Other methods, such as requesting assistance from another passenger or consulting the flight manual, may be appropriate later in the process but are not the first steps to take when a passenger is displaying distress. Ignoring the situation is never advisable, as it can lead to a greater escalation of the distress and a negative impact on safety and overall cabin atmosphere. Engaging directly with the passenger is the most empathetic and effective approach.