Which of the following roles does a Customer Service Agent NOT perform?

The role of a Customer Service Agent primarily focuses on interactions with passengers and providing assistance before boarding and after arrival. This includes tasks such as helping passengers with ticketing, checking in luggage, and addressing any inquiries or complaints they may have. Assisting in boarding procedures and interacting with passengers on the ground are all integral parts of their responsibilities, as these agents are the first point of contact for travelers, ensuring a smooth travel experience.

However, performing safety checks on the aircraft is not within the duties of a Customer Service Agent. Safety checks are typically conducted by trained maintenance personnel and flight crew members who possess specific certifications and qualifications to carry out those critical tasks. The safety of the aircraft and its passengers is of utmost importance, and it is handled by individuals with the appropriate training and expertise in aviation safety protocols.